Consumer affairs and compliance

Partnering with government institutions, SAFTII continues to contribute not only to the sustainability of businesses in the market but to consumer and employee wellness at large.

We have established a consumer complaints hotline in order for the clients of our members to raise their complaints. In addition, we created an emergency dispute resolution fund to assist our members to compensate their clients for financial loses.

SAFTII has also established a GRAVESITE WATCH arm of the institute in order to address grave vandalism challenges.

Having identified funeral services as the major crowd puller across the region, food and water safety forms part of our main focus. We partnered with relevant authorities and expert companies to ensure that funeral events do not contribute to food poisoning.